SnowBomb FAQs

Click on any of the following questions to jump to the answer section. If you have a question that isn't answered here, visit the SnowBomb contact page.

1. How do I become a SnowBomb Forum Moderator?
2. 1.) How do I reach SnowBomb Customer Service?
3. 2.) How long does it take for my SnowBomb Product (i.e. Tahoe Card) to arrive?
4. 3.) Is my old Tahoe Card # or previous SnowBomb Username and Password still active?
5. How do I reach SnowBomb Customer Service?
6. 4.) What are the differences between the Gold, Silver and Basic Tahoe Card?
7. 7.) How do I get my FREE one-year magazine subscription?
8. 8.) How many discount E-Tickets can I purchase online?
9. 9.) May I give the Tahoe Card as a gift?
10. 10.) What is the return policy for SnowBomb Products?

Question:   How do I become a SnowBomb Forum Moderator?

Answer:   To become a moderator on the SnowBomb forums please create and account if you don't already have one and email your username to -
info@snowbomb.com

Question:   1.) How do I reach SnowBomb Customer Service?

Answer:  

•  Tahoe Card order, SnowBomb products or services, SnowBomb events, advertising or media – info@snowbomb.com or (530) 581-0553. 
• Bus Trips-  bustrips@snowbomb.com.
• By mail – SnowBomb, Attn: Customer Service Dept., P.O. Box 5102, Tahoe City, CA, 96145

Question:   2.) How long does it take for my SnowBomb Product (i.e. Tahoe Card) to arrive?

Answer:   The first shipment of Tahoe Cards ship out in October and then are shipped on a daily basis.  Tahoe Cards are shipped USPS 1st Class Mail and usually take between 5-10 business days to arrive.  Overnight shipping may be purchased for an additioanl $15.  Please call the SnowBomb Office immediately after placing your order to process the additaionl shipping fee.

Question:   3.) Is my old Tahoe Card # or previous SnowBomb Username and Password still active?

Answer:   NO!! Please create a new user name and password with each new season and for each Tahoe Card purchased.

Question:   How do I reach SnowBomb Customer Service?

Answer:   For questions regarding your Tahoe Card order, SnowBomb products or services please email – info@snowbomb.com or call (530) 581-0553.

For questions regarding SnowBomb events, advertising or media please email – sales@snowbomb.com or call (530) 581-0553.

Customer Service Concerns may also be addressed to –
SnowBomb
Attn: Customer Service Dept.
P.O. Box 5102
Tahoe City, CA 96145

Question:   4.) What are the differences between the Gold, Silver and Basic Tahoe Card?

Answer:  
Gold Tahoe Cards include-

1. (Sugar Bowl or Kirkwood) lift ticket
2. FREE China Peak ticket
3. FREE rentals, tune-ups and waxes at more than a dozen shops from San Francisco to Reno.
4. A One-Year magazine subscription to SKI or Transworld Snowboard Magazine.
5. And unlimited access to SnowBomb’s elite online lift ticket store.

• Basic Tahoe Cards ONLY come with the One-Year magazine subscription and access to SnowBomb’s elite online lift ticket store.

Question:   7.) How do I get my FREE one-year magazine subscription?

Answer:   You will be asked to choose a magazine and mailing address upon activation of your Tahoe Card.

Question:   8.) How many discount E-Tickets can I purchase online?

Answer:   SnowBomb E-Tickets are not date specific and may be purchased in advance for yourself, friends and family. Only 4 E-Tickets may be redeemed per resort, per day, with each Tahoe Card.

Question:   9.) May I give the Tahoe Card as a gift?

Answer:   Yes. Once the card is gifted, the owner can create an account in his/her name upon card activation.

Question:   10.) What is the return policy for SnowBomb Products?

Answer:  

1. Tahoe Cards – May be returned within 5 days of original purchase date for a refund. Please mail the Tahoe Card, brochure, any FREE vouchers, lift tickets or promotional items associated to the SnowBomb home office at P.O. Box 5102, Tahoe City, CA 96145.
   **Activated Tahoe Cards will not be refunded.
   **Tahoe Card purchased at SnowBomb retail locations must be returned to the original place of purchase.