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SnowBomb FAQs

Click on any of the following questions to jump to the answer section. If you have a question that isn't answered here, visit the SnowBomb contact page.


Question:   1. How do I reach SnowBomb Customer Service?

Answer:   For questions regarding your Tahoe Card order, SnowBomb products or services please email – info@snowbomb.com or call (530) 581-0553.

For questions regarding SnowBomb events, advertising or media please email – sales@snowbomb.com or call (530) 581-0553.

Customer Service Concerns may also be addressed to –
SnowBomb
Attn: Customer Service Dept.
P.O. Box 5102
Tahoe City, CA 96145



Question:   2. How long does it take for my SnowBomb Product (i.e. – Tahoe Card) to arrive?

Answer:   **All pre-season Tahoe Card orders placed prior to October 15, 2007 have been shipped out and should be in your mailbox.

Orders placed on SnowBomb.com are processed and shipped daily throughout the season. You should receive your 2007/08 Tahoe Card within 5-10 business days from time of order. If you do not receive your order within two-weeks from time of order please contact SnowBomb Customer Service at – info@snowbomb.com



Question:   3. Is my 2006/07 Tahoe Card or previous SnowBomb Username and Password still active?

Answer:   NO!! Please note that all SnowBomb usernames and passwords created prior to Oct. 1, 2007 have been cleared from the system due to the website refresh.

Tahoe Card numbers from previous seasons are no longer active and members must create new log in IDs and password to receive their magazine subscription and access the E-Lift Ticket store.



Question:   4. What are the differences between the Platinum, Gold, Silver and Basic Tahoe Card?

Answer:   Limited Edition VIP Tahoe Cards include-

  1. 2-FREE lift tickets - One to Donner Ski Ranch and one to Kirkwood Mountain Resort.
  2. FREE rentals, tune-ups and waxes at more than a dozen shops from San Francisco to Reno.
  3. A One-Year magazine subscription to Transworld Snowboarding or Skiing Magazine.
  4. And unlimited access to SnowBomb’s elite online lift ticket store.
Platinum Tahoe Cards(now sold out) include-
  1. 2-FREE lift tickets to either (Sugar Bowl or Kirkwood) and Diamond Peak.
  2. FREE rentals, tune-ups and waxes at more than a dozen shops from San Francisco to Reno.
  3. A One-Year magazine subscription to Transworld Snowboarding or Skiing Magazine.
  4. And unlimited access to SnowBomb’s elite online lift ticket store.
  • Gold Tahoe Cards(also sold out) include all of the above items EXCEPT the FREE Diamond Peak lift ticket.
  • Silver Tahoe Cards include all of the above items EXCEPT the FREE Diamond Peak or Sugar Bowl/Kirkwood lift ticket.
  • Basic Tahoe Cards ONLY come with the One-Year magazine subscription and access to SnowBomb’s elite online lift ticket store.


Question:   5. How do I activate my 2007/08 Tahoe Card?

Answer:   To access SnowBomb’s elite E-Lift Ticket store and other promotions you must first activate your Tahoe Card. This should only take about 30 seconds and can be done on any computer with Internet access.

  1. Go to http://www.snowbomb.com/ and click on the green “Activate Tahoe Card” button in the right column.
  2. Create a SnowBomb account log in and password.
  3. Enter your new Tahoe Card number and click “Activate”
  4. Choose your FREE magazine subscription and enter your shipping address.
  5. ENJOY DISCOUNTS ALL SEASON LONG!!
**Please enter all the letters and numbers on the back of your card. Note the difference between the letter “I” and the number “1”.


Question:   6. What are the restrictions on the FREE lift ticket that comes with the Platinum or Gold Tahoe Card?

Answer:  

  • Platinum Tahoe Card members receive –
    1 FREE Diamond Peak Lift Ticket good for one day of riding valid Sunday – Friday (non-holiday). **Holiday dates include 12/22/07 – 1/1/08 and 2/16/08 – 2/24/08.

  • Platinum and Gold Tahoe Card members receive -
    1 FREE SugarWood voucher good for one day of riding at EITHER Sugar Bowl or Kirkwood – valid any day from season opening through Dec. 23, 2007 and from March 25, 2008 through season closing. Also valid all season long Monday – Thursday (non-holiday). **Holiday dates include 12/25/07 – 12/31/07, 1/21/08 and 2/18/08.


Question:   7. How do I get my One-Year magazine subscription?

Answer:   Every 2007/08 Tahoe Card includes a one-year magazine subscription to Transworld Snowboarding (9-issues, $5 value) or Skiing Magazine (7-issues, $9 value).
To receive your magazine subscription you must ACTIVATE your Tahoe Card (see instructions above). During the activation process you’ll be asked to choose your magazine and enter your shipping information.

**SnowBomb is not liable for fulfillment of the magazine subscription. To change your address or cancel your subscription please contact Transworld Media customer service at – (866) 897-7528.



Question:   8. How many discount E-Tickets can I purchase online?

Answer:   SnowBomb E-Lift Tickets are not date specific and may be purchased in advance for yourself, friends and family. Tahoe Card members may purchase as may tickets in advance as they would like – yet ONLY REDEEM 4 PER DAY at the selected resort.
Tahoe Card members who purchase the tickets online must specify during the ordering process EACH RIDERS NAME if they wish to provide tickets for friends.
OR Tahoe Card members may purchase tickets online under their name and then redeem each ticket at the resort and issue to friends and family on the day of riding.



Question:   9. May I give the Tahoe Card as a gift?

Answer:   Yes. Tahoe Cards are not rider specific. Each card does have a unique number, but cards may be given as gifts or shared between friends.



Question:   10. What is the return policy for SnowBomb Products?

Answer:  

  1. Tahoe Cards – May be returned within 30 days of original purchase date for a refund (minus $5 for shipping and handling and 3% of original purchase price for credit card processing charges). If you wish to return your Tahoe Card please mail the Tahoe Card, Brochure and any FREE lift tickets associated to the SnowBomb home office at P.O. Box 5102, Tahoe City, CA 96145.
    **Note that Tahoe Cards returned with punch boxes or lift tickets missing will not be refunded.
    **Note that Tahoe Cards returned after 30 days of original purchase date will not be refunded.
    **Tahoe Card purchased at SnowBomb retailers such as Costco or ski shops must be returned to the original place of purchase.

  2. Unused E-Tickets - purchased through SnowBomb’s elite online lift ticket store may be returned for a refund (minus 3% for credit card processing charges) prior to May 15, 2008. Refunds for unused E-Tickets will be issued within 5-10 business days following the May 15, 2008 cutoff.
    To return your unused E-tickets please print out the original ticket and mail it, along with a letter explaining why the tickets were not used, to the SnowBomb home office at P.O. Box 5102, Tahoe City, CA 96145.


    Question:   1. How do I purchase E-Tickets?

    Answer:  

    1. Step 1: If you have already created an account, click "Log In" in the main menu bar and enter your login information then proceed to Step 3. If you have not created an account, go to step 2.
    2. Step 2: Create an account. In the black bar at the top of the SnowBomb.com home page, click "Log in." Enter a username and password (make sure to write it down somewhere so you don't forget) and submit the information. Next, click on "Login" and you will see the menu bar item change to "My Snowbomb" (username).
    3. Step 3: In the black bar at the top of any SnowBomb.com page, click on "Store" and then "E-Tickets."
    4. Step 4: Select the E-Ticket product that you want and the appropriate quantity. Remember that you may only REDEEM up to 4 E-Tickets per day during the valid dates with one Tahoe Card. It is OK to purchase E-Tickets for friends and family and as the final step in the purchase process you will be asked to put either your name or multiple names on each of the different tickets.
    5. Step 5: Complete the purchase process by entering your billing information. The E-Tickets will not be mailed to you so we don't need shipping information, only the address that appears on your credit card billing statement. Only VISA or MASTERCARD are accepted as payment options.
    6. Step 6: The SnowBomb system will provide you with links to your E-Tickets in your order confirmation AND send you an email receipt with the same links to your E-Tickets. YOU MUST PRINT OUT YOUR E-TICKETS!! You may print your E-Tickets at any time by either clicking on the provided links or by logging in and clicking on "View/Print E-Tickets." You may print the E-Tickets as often as you like (if you lose them) but they may only be redeemed once.
    7. Step 7: Bring your E-Tickets to the appropriate resort along with your Tahoe Card and ID (the ID is just to protect you in case you lose your E-Ticket not allowing anyone else to cash it in).

    Then.. Get out there and enjoy a great day of skiing or riding!

    Question:   2. Why won't my E-tickets show up when I click the link?

    Answer:   The Snowbomb system opens each E-ticket in a separate browser window. If you have a Pop-Up Blocker enabled you will not be able to view/print your E-tickets. The system will simply take you back to our e-store. Please remove or deactivate your Pop-Up Blocker to view/print your E-tickets.

    Question:   3. How do I reach SnowBomb Customer Service?

    Answer:   For questions regarding your Tahoe Card order, SnowBomb products or services please email – info@snowbomb.com or call (530) 581-0553.

    For questions regarding SnowBomb events, advertising or media please email – sales@snowbomb.com or call (530) 581-0553.

    Customer Service Concerns may also be addressed to –
    SnowBomb
    Attn: Customer Service Dept.
    P.O. Box 5102
    Tahoe City, CA 96145



    Question:   4. Why can’t I add items to my shopping cart?

    Answer:   Because the SnowBomb website is “your” number one source for everything Tahoe it has cookies (small web applets that remember your information on your computer only) built in. These cookies simply act to personalize your user experience on SnowBomb.com by remembering your name, email or shipping address.

    “Cookies do not act maliciously on computer systems. They are merely text files that can be deleted at any time - they are not plug ins nor are they programs. Cookies cannot be used to spread viruses and they cannot access your hard drive. Cookies cannot read your hard drive to find out information about you.” - Wikipedia

    “HTTP cookies are used by Web servers to differentiate users and to maintain data related to the user during navigation, possibly across multiple visits. HTTP cookies were introduced to provide a way for realizing a "shopping cart" (or "shopping basket"), a virtual device into which the user can "place" items to purchase, so that users can navigate a site where items are shown, adding or removing items from the shopping basket at any time.” – Wikipedia definition

    Use the links below to enable cookies in your browser –
    Internet Explorer 7
    Safari
    Firefox



    Question:   5. What is the return policy for SnowBomb Products?

    Answer:  

    1. Tahoe Cards – May be returned within 30 days of original purchase date for a refund (minus $5 for shipping and handling and 3% of original purchase price for credit card processing charges). If you wish to return your Tahoe Card please mail the Tahoe Card, Brochure and any FREE lift tickets associated to the SnowBomb home office at P.O. Box 5102, Tahoe City, CA 96145.
      **Note that Tahoe Cards returned with punch boxes or lift tickets missing will not be refunded.
      **Note that Tahoe Cards returned after 30 days of original purchase date will not be refunded.
      **Tahoe Card purchased at SnowBomb retailers such as Costco or ski shops must be returned to the original place of purchase.

    2. Unused E-Tickets - purchased through SnowBomb’s elite online lift ticket store may be returned for a refund (minus .03% for credit card processing charges) prior to May 15, 2008. Refunds for unused E-Tickets will be issued within 5-10 business days following the May 15, 2008 cutoff.
      To return your unused E-tickets please print out the original ticket and mail it, along with a letter explaining why the tickets were not used, to the SnowBomb home office at P.O. Box 5102, Tahoe City, CA 96145.


      Question:   1. How do I become a SnowBomb Forum Moderator?

      Answer:   To become a moderator on the SnowBomb forums please create and account if you don't already have one and email your username to -
      justin@snowbomb.com

      Question:   What do I do if I forgot my password?

      Answer:   Visit the password retrieval page to email yourself your username and password. All you need is either your username (login) or Tahoe Card number.
      **Note that all SnowBomb user accounts created prior to Oct. 1, 2007 have been deleted and are longer valid with the new website.