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SnowBomb FAQs

Click on any of the following questions to jump to the answer section. If you have a question that isn't answered here, visit the SnowBomb contact page.


Question:   How do I purchase E-Tickets?

Answer:  

  1. Step 1: If you have already created an account, click "Log In" in the main menu bar and enter your login information then proceed to Step 3. If you have not created an account, go to step 2.
  2. Step 2: Create an account. In the black bar at the top of the SnowBomb.com home page, click "Log in." Enter a username and password (make sure to write it down somewhere so you don't forget) and submit the information. Next, click on "Login" and you will see the menu bar item change to "My Snowbomb" (username).
  3. Step 3: In the black bar at the top of any SnowBomb.com page, click on "Store" and then "E-Tickets."
  4. Step 4: Select the E-Ticket product that you want and the appropriate quantity. Remember that you may only REDEEM up to 4 E-Tickets per day during the valid dates with one Tahoe Card. It is OK to purchase E-Tickets for friends and family and as the final step in the purchase process you will be asked to put either your name or multiple names on each of the different tickets.
  5. Step 5: Complete the purchase process by entering your billing information. The E-Tickets will not be mailed to you so we don't need shipping information, only the address that appears on your credit card billing statement. Only VISA or MASTERCARD are accepted as payment options.
  6. Step 6: The SnowBomb system will provide you with links to your E-Tickets in your order confirmation AND send you an email receipt with the same links to your E-Tickets. YOU MUST PRINT OUT YOUR E-TICKETS!! You may print your E-Tickets at any time by either clicking on the provided links or by logging in and clicking on "View/Print E-Tickets." You may print the E-Tickets as often as you like (if you lose them) but they may only be redeemed once.
  7. Step 7: Bring your E-Tickets to the appropriate resort along with your Tahoe Card and ID (the ID is just to protect you in case you lose your E-Ticket not allowing anyone else to cash it in).

Then.. Get out there and enjoy a great day of skiing or riding!

Question:   Why won't my E-tickets show up when I click the link?

Answer:   The Snowbomb system opens each E-ticket in a separate browser window. If you have a Pop-Up Blocker enabled you will not be able to view/print your E-tickets. The system will simply take you back to our e-store. Please remove or deactivate your Pop-Up Blocker to view/print your E-tickets.

Question:   How do I become a SnowBomb Forum Moderator?

Answer:   To become a moderator on the SnowBomb forums please create and account if you don't already have one and email your username to -
info@snowbomb.com

Question:   1.) How do I reach SnowBomb Customer Service?

Answer:  

  •  Tahoe Card order, SnowBomb products or services, SnowBomb events, advertising or media – info@snowbomb.com or (530) 581-0553. 
  • Bus Trips-  bustrips@snowbomb.com.
  • By mail – SnowBomb, Attn: Customer Service Dept., P.O. Box 5102, Tahoe City, CA, 96145


Question:   3.) Is my old Tahoe Card # or previous SnowBomb Username and Password still active?

Answer:   NO!! Please create a new user name and password with each new season and for each Tahoe Card purchased.



Question:   How do I reach SnowBomb Customer Service?

Answer:   For questions regarding your Tahoe Card order, SnowBomb products or services please email – info@snowbomb.com or call (530) 581-0553.

For questions regarding SnowBomb events, advertising or media please email – sales@snowbomb.com or call (530) 581-0553.

Customer Service Concerns may also be addressed to –
SnowBomb
Attn: Customer Service Dept.
P.O. Box 5102
Tahoe City, CA 96145



Question:   5.) How do I activate my 2009/10 Tahoe Card?

Answer:  

  1. Go to / and click on the red “Activate Tahoe Card” button in the right column.
  2. Create a SnowBomb account log in and password.
  3. Enter your new Tahoe Card number and click “Activate”
  4. Choose your FREE magazine subscription and enter your shipping address.
  5. ENJOY DISCOUNTS ALL SEASON LONG!!
**Please enter all the letters and numbers on the back of your card. Note the difference between the letter “I” and the number “1” and the letter "o" and the number "0".


Question:   6.) What are the restrictions on the FREE lift ticket that comes with the GOLD Winter Tahoe Card?

Answer:  

  •  The "SugarWood" Lift Ticket  is good all season Monday- Thurs, excluding holidays.  Valid 7 days a week until (and including) Dec 18 and after March 22.  Holiday Dates: 12/21/09-12/24/09, 1/18/10, 2/15/10. This ticket is FREE with the GOLD Tahoe Card, which is currently SOLD OUT for the 09/10 season.


Question:   7.) How do I get my FREE one-year magazine subscription?

Answer:   You will be asked to choose a magazine and mailing address upon activation of your Tahoe Card.



Question:   8.) How many discount E-Tickets can I purchase online?

Answer:   SnowBomb E-Tickets are not date specific and may be purchased in advance for yourself, friends and family. Only 4 E-Tickets may be redeemed per resort, per day, with each Tahoe Card.



Question:   9.) May I give the Tahoe Card as a gift?

Answer:   Yes. Once the card is gifted, the owner can create an account in his/her name upon card activation.



Question:   10.) What is the return policy for SnowBomb Products?

Answer:  

  1. Tahoe Cards – May be returned within 5 days of original purchase date for a refund. Please mail the Tahoe Card, brochure, any FREE vouchers, lift tickets or promotional items associated to the SnowBomb home office at P.O. Box 5102, Tahoe City, CA 96145.
    **Activated Tahoe Cards will not be refunded.
    **Tahoe Card purchased at SnowBomb retail locations must be returned to the original place of purchase.
      2.   Lift Tickets: 
NO REFUNDS on e-tickets or physical lift tickets.