Frequently Asked Questions
The Snowbomb Platinum Membership is intended to help you discover and enjoy the treasures the Sierras have to offer, without paying the prices usually associated with a trip to the mountains and Tahoe.
Please follow this link to read about the details and restrictions applied to the membership and deals before purchasing.
No refunds will be accepted after March 15th, 2013, or if you've activated your account.
For answers to our most frequently asked questions, please click on the question below to reveal the answer.
Refund Policy
Snowbomb will issue refunds for non-activated Platinum Memberships up until March 15th, 2013. After this date refunds will no longer be accepted. If you purchased through a daily deal site (ie. Groupon, Living Social, or Google Offers) and have not activated your membership on Snowbomb.com, you will need to seek refund reimbursement through that company.
Platinum Memberships are valid for the 2012/13 winter season only, and expire May 23rd, 2013. Unused memberships cannot be applied towards next season.
Do I receive a card with my Snowbomb Membership this season?
Answer: This year the Snowbomb Platinum Card and booklet will be available as an online dashboard. Once you've purchased your membership, you will login using your username and password. All deals and vouchers will be available through the “My Account” tab. There is no need for a physical Tahoe Card or booklet this season.
I purchased a Snowbomb Platinum Membership through Groupon/Living Social/Zozi/Goldstar or at a Ski & Board Festival, how do I redeem?
Answer: With your purchase, you received a voucher code that will begin with 'SB'. You can proceed to the following link, enter your code, your information, and activate your account. http://www.snowbomb.com/activate-membership
How do I use my Snowbomb Membership?
Answer: Click on "Login" on right side of navigation bar.
Login using your username and password you created during activation.
Proceed to "My Account"
From there you will have a box with 5 tabs in your account.
If Platinum Member: Your retail, rental, lift ticket, and lodging deals will be in the "Deals" tab.
If Festival Value Pack Member: Your deals will be in the "Festival Deals" tab.
You can print your vouchers to take the resorts and shops from here.
Your info will be in the "My Info" tab. You can edit your information from here.
Your membership number, and any additional gift memberships you have, will be in the "Membership(s)" tab. If you have not activated your Platinum Membership, you can do so from here as well. Your Platinum order details will be in the "Recent Orders" tab. To see all the deals available and restrictions, you can click on the "Platinum Memberships" tab on the top navigation menu.
I’ve forgotten my username and password, how do I obtain these?
Answer: You will be able to have your password reset to your email address from the login screen. Your email address can also be used as your username.
I’ve been a Snowbomb Member in the past, but the site wont let me login.
Answer: We have a new system this season, previous years usernames and passwords are not kept. You will need to establish a new account for the 2012/13 season.
I’ve emailed several times through Contact Us and Snowbomb.com Help Desk, and have received no response.
Answer: We make every attempt to respond to every question within 24 hours. The response may end up in your junk mail or spam mail folder. Please add support@snowbomb.com' to your address book, to ensure you receive all responses. The more details provided in your request, the better we will be able to respond.
I purchased more than one membership, how do I send one as a gift?
I sent a Platinum Membership to someone as a gift through My Account, and they never receive an email.
Answer: They can use the following link, along with the code starting with 'SB' that was sent from your account.
http://www.snowbomb.com/activate-membership
If using the same computer, make sure you log out of your account before registering the gift membership through this link.
I attended the Snowbomb Ski & Board Festival and activated the code on my “Festival Value Pack” by the redemption date of 11/29/12, how do I access my free lift tickets?
Answer: When you activated your code, you created a username and password at the same time. You can login with this username and password, then proceed to "My Account". You will be able to print your lift tickets from the "Festival Deals" tab inside your account.
I attended the Ski & Board Festival and forgot, or did not know, to activate my Festival Value Pack before 11/29/12, can I still redeem?
Answer: We apologize, but we have contractual obligations to that date. We will no longer activate any Festival Value Packs past the expiration.
I purchased tickets to the Snowbomb Ski & Board Festival, but did not attend. Can I still have my Free Lift Tickets?
Answer: Unfortunately not. The lift tickets are given away by the resorts to those who attended the festival, as a 'Thank you' for taking part in the Ski & Board industry.
How do I book my 2 night stay at the Grand Sierra Resort in Reno, NV, and how many people can stay with me?
Answer: The room will need to be booked by someone who is 21 years old and up, and will be allowed a maximum of two adults and two children per room.
You will access the booking through the "Lodging Deals" button inside of "My Account", either in your "Deals" or "Festival Deals" tab (depending on your membership status).